Free shipping on orders over $100 within the United States.
Frequently Asked Questions
Find Answers To All Your Questions
We accept various payment methods, including Credit Cards, Debit Cards, PayPal, Klarna (Installment payments), Apple Pay, Google Pay, and Shop Pay.
All transactions are processed through secure, encrypted channels.
3D Secure verification adds an extra security layer. If verification fails, please contact your card issuer to ensure 3D Secure is activated, or try an alternative payment method.
Enter your code in the discount field during checkout. Generally, only one promotional code may be used per order, though some exceptions apply during special promotions.
Contact our team immediately if you need to modify or cancel your order. Changes are possible before dispatch, typically within 24 hours of placement.
In the cart page, you'll find an "Order Notes" field where you can include special instructions or requests.
New customer discount codes are sent via email upon account creation. Please check your spam folder, or contact our team for assistance.
Every order is shipped with a complimentary gift package, ensuring your new jewelry arrives ready for any occasion.
For those seeking something extra special, we offer a premium gift packaging option for a fee. Learn More
There are several reasons why you may not see updates on your shipment's tracking information.
Sometimes, the logistics company may change the tracking number or experience delays due to unforeseen circumstances such as strikes or other issues.
If you encounter this situation, please contact us promptly at info@awnl.se, and we will assist you with your inquiry.
Usually, your order should arrive at your destination within 5-15 days. However, there may be delays during sales periods and public holidays, as well as due to weather, customs clearance, or festivals.
We have studios or warehouses in major countries and regions across Europe, North America, and Asia. We prefer to use local delivery services for local deliveries within these regions (USPS/PostNord for most regions, Royal Mail/Parcelforce for the United Kingdom).
For countries outside our warehouse coverage areas that require international shipping, we use premium express carriers such as FedEx and DHL Express to ensure reliable delivery. Rest assured that we always strive to use the most reliable and efficient delivery methods to ensure your order arrives promptly and in good condition.
You can find more information on delivery in the Shipping of our website.
We deliver to all countries and regions listed in the location preferences when you first visit our website, as well as any country available for selection during the checkout address process.
Our three-warehouse network ensures comprehensive global coverage, with optimised shipping routes from our Stockholm, UK, and USA facilities to serve customers worldwide efficiently.
Our pricing reflects the varying operational costs and market conditions across different sales channels, whilst maintaining consistent quality standards throughout.
Pricing Considerations:
Tax and Duty Structures
Each country applies different VAT rates, import duties, and regulatory fees. These obligations vary significantly between regions and directly influence final retail pricing.
Logistics and Distribution
Shipping costs, insurance requirements, and packaging standards differ markedly between markets. Some regions require specialised customs procedures or additional certifications.
Platform Operations
Different sales channels maintain distinct commission structures, marketing support systems, and operational fees.
Currency and Market Conditions
International trade involves currency fluctuations, local competitive landscapes, and regional consumer purchasing patterns—all factors that influence pricing strategies.
Our Commitment:
Regardless of where you purchase, every piece receives identical Swedish craftsmanship standards and carefully selected natural stones. We ensure consistent quality guarantees and customer service across all sales channels.
Price adjustments reflect genuine operational costs rather than quality variations. Every customer receives the same level of artisanal quality and service excellence, irrespective of their chosen purchasing platform.
We regularly review our pricing to maintain transparency whilst covering the authentic costs of international luxury goods distribution.
We operate three warehouses to serve you efficiently:
UK Warehouse (United Kingdom only):
- Free Shipping: Orders £100 and above
- Standard Shipping: £15 for orders under £100
- Carrier: Royal Mail/Parcelforce
Stockholm Warehouse (Europe & Worldwide):
- Europe: Free shipping on orders $100+ USD, otherwise $15 USD
- Worldwide: Free shipping on orders $200+ USD, otherwise $30 USD
- Sweden Domestic: Free shipping on orders 1000+ SEK, otherwise 150 SEK
- Express Options: DHL Express ($80 USD for orders under $500, $100 USD for orders $500+)
* Due to US warehouse relocation, all US domestic orders now ship from Stockholm via Postnord (stock permitting). US DHL and USPS shipping paused.
USA Warehouse (USA & Europe):
- USA: Free shipping on orders $100+ USD, otherwise $15 USD
- Europe (Express only): DHL/FedEx ($80 USD for orders under $500, $100 USD for orders $500+)
* Due to US warehouse relocation, all US domestic orders now ship from Stockholm via Postnord (stock permitting). US DHL and USPS shipping paused.
For detailed shipping information, please review our complete shipping policy.
From UK Warehouse:
- UK: 1-4 business days
From Stockholm Warehouse:
- Europe: 6-10 business days total (2-7 days shipping + 1-3 days processing)
- USA & Worldwide: 8-15 business days total (5-12 days shipping + 1-3 days processing)
- Sweden: 2-7 business days total
From USA Warehouse:
- USA: 2-6 business days total (1-3 days shipping + 1-3 days processing)
- Europe (Express): 2-8 business days total
Express International: 2-8 business days total from any warehouse
Holiday Periods: Add 2-3 additional business days to all estimates
All items are in stock. Tracking information is provided upon dispatch.
Once your order dispatches, you'll receive tracking information via email.
This allows you to monitor your package's progress directly with the courier service.
For international orders, customs processing is handled by local authorities in your country.
You may be contacted by customs for additional information or duty payments, which vary by destination country and order value.
Some destinations may require identity verification for customs clearance.
Our team will inform you if this applies to your order and guide you through the process.
Ensure your delivery address is complete and accurate.
For certain destinations, you may need to provide identification for customs clearance.
Our team will contact you if additional information is required.
If you received a notification that your parcel has been returned, there are likely several reasons why this happened.
Please double-check that your shipping address and phone number are correct.
As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire at your local post office about the status of the parcel.
30-Day Return Guarantee: Within 30 days of receiving your piece, you may return it if not completely satisfied (for reasons of size, style, or personal preference). Return shipping costs are at your expense.
7-Day Exchange Period: For size adjustments or exchanges, please contact our team within 7 days of receipt. Items must be unworn, undamaged, and in original packaging with all tags intact. Return shipping costs apply.
| Service Type | Time Limit | Conditions |
| Return/Exchange | Within 30 days of receipt | Unworn, with original packaging and tags |
| Size Exchange | Within 7 days of receipt | Unworn, tried on only, with original packaging |
| Refund Processing | 1-3 working days after receipt | Original payment method (shipping costs deducted) |
Non-returnable items: Bespoke pieces, clearance items, gift cards, items marked as non-returnable, and complimentary gifts.
Our return process has been designed for your convenience:
- Contact our team within the applicable time frame
- Receive return authorisation and packaging instructions
- Package securely in original packaging with all components
- Send via tracked service to our returns address
- Receive confirmation once we process your return
Our team will guide you through each step to ensure a smooth experience.
Quality Assurance: Each piece includes a 60-90 day warranty covering manufacturing defects.
Lifetime Care: We provide lifetime maintenance and repair services for all our pieces, ensuring your investment remains in excellent condition for years to come.
Our craftspeople stand behind every piece we create, offering ongoing support for the natural materials and metalwork that define our collection.
Once we receive and inspect the returned item, we'll issue a refund.
The refund will be credited to the original payment method you used to purchase within 3 - 5 working days.
For more information on our refund policy, please visit our Refund Policy page.
Our focus remains on providing exceptional online service without physical retail locations.
Through our digital platform, we offer:
- Complimentary elegant packaging for each piece
- 30-day satisfaction guarantee for confident purchasing
- Specialist consultation services
- Tracked delivery with 1-7 day delivery times
- Comprehensive after-sales support including 60-90 day warranty and lifetime maintenance services
A gentleman's talisman should serve a purpose beyond adornment. Guided by that belief, we channel each AWNL purchase into two enduring efforts: delivering safe, sustainable water to communities across Sub-Saharan Africa, and converting ocean-bound plastic into sustainable income for coastal families.
Wells and rainwater systems mean healthier communities and expanded education; plastic converted to enterprise means cleaner oceans and economic empowerment on shore.
Choose AWNL and your piece embodies what a gentleman's talisman should—protect beauty, strengthen communities, and care for the world that forged it.
Quality standards remain consistent regardless of shipping origin. Each piece undergoes the same rigorous quality assessment before dispatch.
Every piece includes complimentary elegant packaging suitable for gifting, reflecting our commitment to presentation that matches the quality of our craftsmanship.
Each AWNL order comes with an envelope and a blank card so you can add your own message.
We don’t offer a handwriting service—your words make it personal.
Our stainless steel components are grade 316L, chosen for durability, hypoallergenic properties, and resistance to tarnishing—ideal for daily wear.
We use professional-grade elastic specifically designed for jewellery applications, providing longevity while maintaining comfortable stretch and recovery.
Meteorite: Sourced from authenticated meteorite specimens, each piece displays unique Widmanstätten patterns formed over millions of years. Plated with rodium and protected by our spacial protection layer for longer use.
Sterling Silver: Recycled 925 standard silver, hand-finished in our Stockholm workshop, plated with 18K gold / white gold.
Natural stones display inherent characteristics including colour variation, internal inclusions, and surface textures—these are signatures of their geological formation, not defects.
Each stone's unique character contributes to your piece's individual beauty.
We do not offer selection service.
Natural materials may exhibit slight size variations (typically within 0.5mm), reflecting their organic origins.0
This natural variation adds to each piece's distinctive character.
Please note that the bracelet shown on the product page is for display purposes only.
The number of gemstones may vary depending on your selected bracelet size, as different lengths require a different number of stones. The display bracelet might not be the same size as the one you ordered, so we kindly ask you to refer to the piece you received as the accurate representation of your order.
Sterling Silver: Clean gently with a silver polishing cloth. Store in a dry environment, preferably in anti-tarnish pouches.
Meteorite: Avoid water exposure. Clean with a dry, soft cloth only.
Natural Crystals: Clean with a soft, damp cloth. Avoid harsh chemicals and ultrasonic cleaners.
Each piece includes specific care instructions appropriate to its materials.
Store pieces individually in soft pouches to prevent scratching.
For daily wear, remove during swimming, exercising, or cleaning to preserve the materials and metalwork.
Natural stones benefit from gentle handling to maintain their inherent character.
Contact our specialist team immediately. We'll assess the issue and arrange appropriate repair services.
For items under warranty, manufacturing defect repairs are provided at no charge.
Elastic cord replacement is a standard maintenance service. Contact our team to arrange restringing with professional-grade elastic suitable for your piece's specifications.
For items under warranty, repairs are provided at no charge.
While personal preference varies, many appreciate the ritual of stone cleansing. Gentle methods include moonlight exposure or placing stones on selenite. Avoid water for porous stones and salt for soft materials.
We respect both practical and philosophical approaches to natural stone care.
We understand the daily struggle, and that's why we've created a video guide to help you wear your braided and chain bracelets with style and simplicity.
We offer bespoke services for those seeking unique pieces. Please contact us for more information.
Creation time is typically 15-30 days following order confirmation.
Membership Benefits:
Creating an account automatically grants AWNL membership, providing access to order history, saved delivery addresses, shopping rewards, and exclusive member discounts.
Registration Process:
Please select “Create Account” on the account page, enter your email address, and request the six-digit code. Enter the code to activate your account and complete the registration.
Account Access:
Login using your email and password, or alternatively using email and verification code.
We maintain rigorous data protection standards, ensuring your personal information is handled with the highest level of security and discretion. Your privacy is fundamental to our service commitment.